Managed IT Services2026-06-25T10:14:14+12:00

IT Services

Managed IT Services

Get the most out of your technology by partnering with Revolution IT. Our managed IT services provide proactive support, cyber security, Microsoft 365 management and strategic guidance, allowing you to focus on running your business instead of managing IT.

What Are Our Managed IT Services?

Managed IT services describe the full range of technology solutions designed to support your business. These services can include helpdesk support, cybersecurity, Microsoft 365 management, and business connectivity.
When you partner with Revolution, our team becomes your dedicated IT resource, delivering proactive managed IT services that keep your business productive, secure and supported.

Why Choose Revolution Managed IT Support?

Our managed IT support services help make your business more efficient, secure and easier to run. Key advantages include

  • Less Downtime: Our managed IT support services include proactive monitoring and maintenance, helping us resolve issues before they become bigger problems.
  • Better Security: We make enterprise-grade cybersecurity more accessible for SMB clients.
  • Time Savings: Our managed services IT approach reduces day-to-day technology distractions, so your team can focus on their actual work.
  • Access to Experts: Work with experienced IT professionals who can provide guidance, support and long-term technology planning.
  • Smarter Technology: We help small and medium businesses access practical IT solutions usually reserved for larger organisations.
  • Single Point of Contact: Simplify life with a single reliable IT point of contact.
  • Scalability: Easily scale our managed IT services up or down according to your business requirements.
  • Local Support: Our managed IT Auckland team provides responsive support from people who understand New Zealand businesses

Managed IT Support Services with a Personal Touch

When you contact our helpdesk, you’ll get fast, personalised support from our Auckland-based team of IT professionals. As part of our managed IT support services, we take the time to understand your business, systems and setup, so we can better anticipate issues and support your team. This means you’ll receive top-notch technical assistance customised for your business, every time you call.

Already Have an Internal IT Department?

Co-managed IT allows your internal team to work alongside a trusted managed IT services firm such as Revolution. This model provides on-demand access to our IT support, enabling your IT staff to focus on high-priority projects without disruptions.

Revolution IT and Co Managed IT Services

What Happens When You Switch to Revolution’s Managed IT Services

Changing managed IT providers doesn’t need to be disruptive. When you move to Revolution, we take the time to review your existing systems, document your environment and identify any immediate risks or opportunities for improvement. From there, we manage the transition process, including communication with your previous provider where required, helping ensure a smooth handover with minimal disruption to your business operations. Our goal is to make switching managed IT services straightforward, while giving you confidence that your technology is in good hands from day one.

Reach Out For a Quote on our Managed IT Services

Whether you’re looking to fully outsource your IT, supplement an internal team or improve the performance of your existing technology, our team can help. Complete the form below, and we’ll discuss how our managed IT services can support your business.

Already a Revolution client? Please email helpdesk@rvn.co.nz, submit a ticket through the Client Portal, or call us on 09 973 4770.

We engaged Revolution after becoming disillusioned with our old IT company. The change has been very welcome, and we now have a knowledgeable and professional IT partner in Revolution. The Revolution guys are fast and responsive, and our team can focus exclusively on growing and developing our business rather than dealing with IT problems. We no longer worry about what is around the corner with our IT – Revolution looks after all of that for us, letting us know when we need to invest, where we can rationalise, and if there is a new technology that will help Natural Habitats. I can highly recommend the Revolution team to any business wanting to improve their IT.

Brian Spencer – COO
Natural Habitats

Frequently Asked Questions

What are Managed IT Services?2024-04-30T14:42:18+12:00

Managed IT services are a way for your business to outsource its IT operations to a company like Revolution, known as a Managed Services Provider (MSP). This allows your business to focus on its core activities while the MSP handles the day-to-day IT operations.

Do you provide managed IT services outside Auckland?2026-06-18T01:23:56+12:00

Yes. While we provide managed IT services in Auckland, we also support businesses throughout New Zealand using a combination of remote support, proactive monitoring and onsite assistance where required.

Do you support businesses with more than one office?2026-06-18T01:24:03+12:00

Yes. We provide consistent IT support and services across multiple offices, users and devices.

What Managed IT Services do you Provide?2024-04-30T14:42:27+12:00

Revolution provides a wide range of Managed IT Services including:

  • Helpdesk support
  • Proactive monitoring and maintenance of computers and servers
  • Networking support
  • Internet connections and Wi-Fi
  • Assistance with Microsoft 365
  • Expert IT advice
  • IT asset procurement
  • Cybersecurity
  • Data backup
  • Managed printing
  • Website domains and hosting
How do I choose a Managed IT Provider?2024-04-30T14:42:35+12:00

When choosing a managed IT services partner, consider their expertise, the range of services they offer, their response time, and their understanding of your industry. Most of all ensure their services align with your budget and your business strategy!

What are the benefits of Managed IT Services?2024-04-30T14:42:43+12:00

Managed IT services offer numerous benefits such as reduced downtime, access to the latest technology, predictable costs, and the ability to focus on your core business rather than IT issues.

How much do Managed IT Services cost?2024-04-30T14:42:49+12:00

The cost of managed IT services can vary greatly depending on the specific needs of your business. It’s best to reach out to us directly for a customised quote that fits your business requirements and budget.

Where is Revolution IT located?2024-04-30T14:47:11+12:00

Revolution headquarters is in Penrose, Auckland. We mainly service clients across the greater Auckland region, although we have several nationwide clients and have technical support in all the main centres.

What happens when I need IT support?2024-04-30T14:53:33+12:00

When you need support, our team of IT professionals is just a call or email away. We resolve issues quickly and efficiently to minimise any disruption to your business. If the problem requires us to come onsite, we will arrange a suitable time for a technician to visit.

What about Co-managed IT – what happens to our IT team if we use Revolution?2024-04-30T14:55:21+12:00

With co-managed IT, your existing IT team can focus on strategic projects and initiatives, while we handle the day-to-day IT operations. This can lead to increased productivity and efficiency.

Are we too small for Managed IT?2024-04-30T14:59:12+12:00

Not at all! Managed IT services can benefit businesses of all sizes. We offer scalable solutions that can grow with your business. Consider this… if a large company with 100 staff has a single laptop fail, that won’t affect operations too much. Now consider the same thing happening to a company of 4 people. That’s 25% of your company offline unnecessarily while you chase down a solution alone. A partner like Revolution takes this hassle away and leaves you to focus on growing your business.

Are you focused on cybersecurity as well?2024-04-30T15:01:25+12:00

You bet. Cybersecurity is a top priority for us. As a baseline, all our clients get robust security measures to protect their business from cyber threats. You can opt into an upgraded cybersecurity plan called Total Care Cyber which is detailed here: https://revolution.co.nz/it-services/cybersecurity/

Managed IT Services covers a wide range of IT services – but what are your IT Support Plans?2024-04-30T15:37:59+12:00

Our three core IT support plans are:

Entry-level: Proactive Care

Proactive Care allows clients to benefit from computer care and maintenance, IT monitoring, and baseline cybersecurity. Technician support is on a pay-as-you-go basis at our discounted rate. Proactive Care is ideal for businesses that require managed I.T. support services but prefer to pay for technician support only when it is needed.

 

Most Popular: Total Care

Total Care delivers just that – total care and support of your IT and infrastructure for one fixed fee. In addition to the services in Proactive Care, Total Care includes Microsoft 365 management, backup monitoring, virtual CIO services, and a guaranteed helpdesk response time. Technician support for included items is all-inclusive in the fixed monthly fee.

 

Most Comprehensive: Total Care + Cyber

Total Care + Cyber is our all-inclusive Total Care plan plus our cybersecurity plan. Total Care Cyber delivers 24/7 monitoring and mitigation of cyber threats across all of your organisation’s IT infrastructure – not just your computers.

Let’s make your business IT perform

Have a question or need some advice? We would love to help. Get in touch today.

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