Question 1

What are Managed IT Services?

Accepted Answer

Managed IT services are a way for your business to outsource its IT operations to a company like Revolution, known as a Managed Services Provider (MSP). This allows your business to focus on its core activities while the MSP handles the day-to-day IT operations.

Question 2

Do you provide managed IT services outside Auckland?

Accepted Answer

Yes. While we provide managed IT services in Auckland, we also support businesses throughout New Zealand using a combination of remote support, proactive monitoring and onsite assistance where required.

Question 3

Do you support businesses with more than one office?

Accepted Answer

Yes. We provide consistent IT support and services across multiple offices, users and devices.

Question 4

What Managed IT Services do you provide?

Accepted Answer

Revolution provides a wide range of Managed IT Services including helpdesk support, proactive monitoring and maintenance of computers and servers, networking support, internet connections and Wi-Fi, assistance with Microsoft 365, expert IT advice, IT asset procurement, cybersecurity, data backup, managed printing, and website domains and hosting.

Question 5

How do I choose a Managed IT Provider?

Accepted Answer

When choosing a managed IT services partner, consider their expertise, the range of services they offer, their response time, and their understanding of your industry. Most of all ensure their services align with your budget and your business strategy.

Question 6

What are the benefits of Managed IT Services?

Accepted Answer

Managed IT services offer numerous benefits such as reduced downtime, access to the latest technology, predictable costs, and the ability to focus on your core business rather than IT issues.

Question 7

How much do Managed IT Services cost?

Accepted Answer

The cost of managed IT services can vary greatly depending on the specific needs of your business. It's best to reach out to us directly for a customised quote that fits your business requirements and budget.

Question 8

Where is Revolution IT located?

Accepted Answer

Revolution headquarters is in Penrose, Auckland. We mainly service clients across the greater Auckland region, although we have several nationwide clients and have technical support in all the main centres.

Question 9

What happens when I need IT support?

Accepted Answer

When you need support, our team of IT professionals is just a call or email away. We resolve issues quickly and efficiently to minimise any disruption to your business. If the problem requires us to come onsite, we will arrange a suitable time for a technician to visit.

Question 10

What about Co-managed IT – what happens to our IT team if we use Revolution?

Accepted Answer

With co-managed IT, your existing IT team can focus on strategic projects and initiatives, while we handle the day-to-day IT operations. This can lead to increased productivity and efficiency.

Question 11

Are we too small for Managed IT?

Accepted Answer

Not at all. Managed IT services can benefit businesses of all sizes. We offer scalable solutions that can grow with your business. If a 4-person company has a single laptop fail, that's 25% of the company offline. A partner like Revolution takes this hassle away and leaves you to focus on growing your business.

Question 12

Are you focused on cybersecurity as well?

Accepted Answer

Yes. Cybersecurity is a top priority for us. As a baseline, all our clients get robust security measures to protect their business from cyber threats. You can opt into an upgraded cybersecurity plan called Total Care Cyber.

Question 13

What are your IT Support Plans?

Accepted Answer

Our three core IT support plans are Proactive Care (entry-level: computer care and maintenance, IT monitoring and baseline cybersecurity, with pay-as-you-go technician support), Total Care (most popular: everything in Proactive Care plus Microsoft 365 management, backup monitoring, virtual CIO services and a guaranteed helpdesk response time for one fixed fee), and Total Care + Cyber (most comprehensive: Total Care plus 24/7 monitoring and mitigation of cyber threats across all IT infrastructure).

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